Having Tough Conversations

Overview

We all experience tough conversations and many like to avoid them. Any conversation can be viewed as difficult if we feel our self-esteem is implicated, the issues at stake are important and the outcome is not known. When we care deeply about what is being discussed or the person the conversation may get even more challenging. This training session will help us focus on understanding conversations and making sure they are productive.

Learning Objectives

Participants who complete this workshop will:

  • Recognize the different types conversations
  • Learn how to restate a conversation for meaning and content

Course Outline

  • hat is a Difficult Conversation
  • Different types of Conversations you may be involved in
  • Reframing a Conversations
  • When and how to raise certain difficult topics
  • Appropriate steps towards “productive” conversations

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